Request account and data deletion
You can ask us to permanently delete your Rainbow Lanes account and the personal information attached to it. Here is how, and what happens when you do.
How to submit a request
- Email info@rainbowlanes.ca from the address your account uses. That is how we know the request is yours.
- Use the subject Data deletion request, and include your full name and, if you have one, a recent booking reference.
- We will reply to confirm, and will come back to you first if we need anything more to be sure the account is yours.
If you cannot email from that address — it has changed, or you have lost access — call us instead and we will work out another way to verify you.
What gets deleted
- Your account and sign-in credentials.
- Your profile: name, email address and phone number.
- The contact details attached to your past bookings, and any group enquiries you have sent us.
- League registrations and team memberships.
What we keep, and why
- Records we are required to keep for accounting or legal reasons. Where we can, we strip your name from them first.
- A de-identified history of bookings and security events. Our system records that a booking was made, changed or cancelled, and that log cannot be edited or removed — it is what lets us investigate a dispute or a break-in attempt later. After deletion those entries no longer identify you.
- Backups, for a limited period, after which they are purged on a normal rotation.
How long it takes
We aim to complete verified requests within 7 days, and no later than 30. You will get a final confirmation once it is done.
Before you ask
If you have a booking coming up, deleting your account cancels your side of it. Cancel it yourself from your dashboard first, or mention it in your email and we will sort it out with you.
Contact
Would rather talk to someone? Call (250) 723-5522 or email info@rainbowlanes.ca. What we hold and why is set out in our privacy policy.