We respect your privacy. You can permanently delete your Rainbow Lanes account and associated personal data at any time.

How to submit a deletion request

Email support@rainbowlanes.ca from the email address linked to your account.
Use the subject: Data Deletion Request and include your full name and any recent booking details (helps us verify your identity).
We’ll reply with a confirmation link or follow-up questions if we need more information to protect your account.

What will be deleted

Your account and sign-in credentials
Your profile details (name, email, phone)
League registrations and team memberships that are not required for legal or accounting purposes
Session data and app preferences

What we may retain

Transaction and payment records required by law (e.g., receipts, refunds). Where possible, we pseudonymize or anonymize these records.
System backups for a limited period (typically up to 30 days) after which data is purged on our normal rotation.

Timing

We aim to complete verified requests within 7 days and no later than 30 days. You’ll receive a final confirmation once deletion is complete.

Bookings and leagues

If you have upcoming reservations or active league participation, please cancel those first or mention them in your email. We’ll help you complete any necessary steps before deletion.

Contact

Prefer to talk to someone? Call us at (250) 723-5522 or email support@rainbowlanes.ca.